Originally Posted by
mel.b
The first advice is to contact the hotel directly to see if they have your booking.
Hope it manages to work out for you. You should also contact your credit card company if you paid via cc.
+1 - contact the hotel directly. If they have your booking, that's great. Ultimately even if GTA has your booking but the hotel doesn't, you'd be in trouble. If the hotel doesn't have your booking, call and dispute the charge with your cc company immediately