don't get me wrong, i am not saying that you were not inconvenienced during this whole ordeal....but they gave you a free room, gave you chargers for your laptop/cell phone, informed you a few hours later that your bag had been found & most importantly, recovered it the next day in the afternoon....
Originally Posted by
bmifly
It sounds as though I need to consider carefully whether to leave any luggage with a hotel. Where there is a tag on the bag, and the bag is out of the norm (in terms of being metallic blue) the hotel is not following duty of care. In fact so distinctive is the case the concierge recalled giving it to the other guests which is why they tracked down the CCTV footage so quickly.
i am very careful about leaving my luggage with a hotel after i have checked out....i wouldn't do it unless i absolutely have no other choice....
Originally Posted by
bmifly
So, FlyerTalkers, have you lost your luggage in this way? With an airline there's semi-clear compensation but nothing in place for the hotel losing luggage. I'm not inclined to accept in a 5 star hotel that luggage can be given to the wrong guests - and yes recovered - but with no compensation. The hotel was reckless and, as I've said, did not follow duty of care.
i have not lost my luggage in this manner but i have had some items missing from my bag at a property in la after i had left it with them during check out....this is the reason why i don't like leaving my bag with the property....
the most important thing here is that you got your bag back....there is no clear or semi clear compensation associated with a hotel losing your luggage....unfortunately that is the risk you take when you leave your bags with them....