Originally Posted by
bmifly
The 'goof-up' was not satisfactorily handled. I was without my suitcase for 12 hours and for several did not think it would be recovered. There should have been no error in the first place. I'm not prepared to simply say 'Oh well, they gave the bag to the wrong guests, but more by chance than anything got it back in 12 hours.'
This is all the more the case as the hotel room rate was £350!
bmifly
Sounds like you may be the sort of guest that hotels are better off without. Your "thought" that it would never be recovered and the room rate are irrelevant. You asked for the views of forum participants, and they seem to be unanimously of the "no compensation due" perspective.
Mistakes happen, the hotel tried - and succeeded - to make it right, and you're still dissatisfied. Bummer for you.