Originally Posted by
smmrfld
Ah, yes...another "should I expect $/points from a travel provider after they've satisfactorily handled a goof-up" post.
The 'goof-up' was not satisfactorily handled. I was without my suitcase for 12 hours and for several did not think it would be recovered. There should have been no error in the first place. I'm not prepared to simply say 'Oh well, they gave the bag to the wrong guests, but more by chance than anything got it back in 12 hours.'
This is all the more the case as the hotel room rate was £350!
bmifly