FlyerTalk Forums - View Single Post - Heathrow Express tickets - Uncomfortable conversation
Old Jul 25, 2010 | 4:08 pm
  #36  
JumboD
 
Join Date: Mar 2007
Programs: AA 1MM
Posts: 3,182
Originally Posted by emma dog
Are you aware that they are paid a commission on Duty Free? US's FA's also get a commission on credit cards. Apparently AA's FAs don't get a commission on Heathrow Express sales.
I wasn't aware, but think it's a horrible precedent to have set. I see no reason to commission people who are not actually actively selling products. Last I checked, while there was an announcement of DFA items available, the FAs weren't coming around and pitching their favorite items (which would be horribly obnoxious).

I'm patently against the FA union inserting itself and doing something that will drive the end cost up for me. If AA has to pay them a commission, they'll pass that cost on to me. I'd rather keep the money.
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