Originally Posted by
saad
you got a room, got to use chargers for your laptop & phone, you also got your luggage back the following day....i think everything turned out well for you....no need for any further compensation...
It sounds as though I need to consider carefully whether to leave any luggage with a hotel. Where there is a tag on the bag, and the bag is out of the norm (in terms of being metallic blue) the hotel is not following duty of care. In fact so distinctive is the case the concierge recalled giving it to the other guests which is why they tracked down the CCTV footage so quickly.
So, FlyerTalkers, have you lost your luggage in this way? With an airline there's semi-clear compensation but nothing in place for the hotel losing luggage. I'm not inclined to accept in a 5 star hotel that luggage can be given to the wrong guests - and yes recovered - but with no compensation. The hotel was reckless and, as I've said, did not follow duty of care.
bmifly
bmifly