Originally Posted by
sts603
Offering to sell Heathrow Express tickets along is not a change in the job description. Period. They are flight attendants. Flight attendants include selling things on board planes nowadays. Period. End of story.
The Collective Bargaining Agreement provides for commission to be paid for on board sales such as duty free and BOB. My understanding of the dispute is that the flight attendants are not earning commission on sales of Heathrow Express tickets. That is a violation of the CBA.
If management wants the flight attendants to sell these tickets without commission, the CBA needs to be amended accordingly.