Originally Posted by
TWA884
Are you familiar with the particulars of the Southwest flight attendants union contract? I am not. It is password protected on their union's website (
TWU 556)
I am sure that it is not identical the the
American Airlines flight attendants collective bargaining agreement.
If AA management wants to add duties and responsibilities to the job description of the flight attendants it should negotiate those with the union and reach an agreement on the particulars before the changes are implemented (often done as a side letter of agreement).
Offering to sell Heathrow Express tickets along is not a change in the job description. Period. They are flight attendants. Flight attendants include selling things on board planes nowadays. Period. End of story.