We have been careful to review passengers’ reaction to all the changes we’ve made.

We have already resumed hot breakfasts in Economy Class on all regional departures before 10am.

Where breakfast is a second meal on our longer sectors we currently serve a continental breakfast to most ports (London and North America are exceptions). We reviewed this recently and hope to resume hot breakfasts in Economy Class across the long-haul network. Similarly, we hope to enhance Economy lunch and dinner meals on our regional flights.

Many of our passengers have commented about the environmental benefit of our removing Economy Class kits and most passengers bring their own fullsize toothbrush! We therefore do not propose to reintroduce these items.