Originally Posted by Phil the Flyer

Having, a) just returned from 11 nights at this property (using two HV711 awards) and, b) had the pleasure of a 20 minute face-to-face conversation with Matthew Mullan during a Manager's cocktail party, I am happy to report that the approx 85% of Trip Advisor reviews that have rated the hotel either 'Excellent' or Very good' represent a substantial majority that share my view of the merits of the place. I flat-out disagree that 'the general feeling is ... (of) a ... hotel with ... poor ... staff'.

General Manager - Matthew Mullan ([email protected]), Director of Operations - Leroy Browne ([email protected]), and Front Office Manager - Shawn Smith ([email protected]), enthusiastically lead an excellent team of hotel staff. At least in the experience of my wife (also HH Diamond) and I nothing was too much trouble either before, during, or after our stay.