Thank you all for the warm welcome
This is an interesting one... henkybaby does make some good points, but it is scary to think what the future holds for alliances and code sharing (probably thousands of threads on this subject). I was once told that the airline industry once upon a time looked at code sharing as unethical... now it seems common place (couldn't believe the amount of code sharing in Newark!). Anyway back to this matter,
Originally Posted by
henkybaby
Basically your complaint should be directed at AA.
I agree with this one, AA are the guys who you have purchased the tickets from. Similar to projects, you hire a project manager (AA) and hold them to account if a contractor (BA) has caused the project to be delayed.
But I can see any "no guys" in the AA camp having the view that BA delays are not their fault and could do nothing to prevent it (thus shouldn't be held accountable), I really hope this is not the case...
Originally Posted by
henkybaby
I do not see how BA can be held accountable for the problem of not getting you to LAX.
I can see the logic about this, but BA's delay cause an unexpected, longer delay in a foreign country... I think BA have a moral obligation here as a minimum, they we're contracted to go a-b between certain times, and they did not meet this. But is this a compliant that should be processed directly to BA (as the contractor) or through AA (as the service provider)?
Side note I am very interested now in the EU laws, and what seems to be gaping holes in some of the fundamentals. I have submitted a question to the governing body along a similar scenario.