Originally Posted by
mastiff
In my experience, the stay details (includingthe rate) will not be displayed after the claim is approved. For this incident, I found this "Rate Description: Best Rate Guarantee. A Customer With A Valid Brg Claim Will Be Offered A Choice Of Matching The Rate And Either Receiving 2000 Spg Points Or Receiving10% Off The External Rate." together with the new rate. Is there a change in policy?
And all I get is
We have found your reservation. It is not possible to display this particular reservation online. This is usually due to an unusual or complex rate or set of rates associated with the reservation in question. For questions regarding this reservation, please contact the Customer Contact Center nearest you.