BRG Claim Approved
Hotel Name: Sheraton Dongguan Hotel
Arrival Date: 07-24-2010
Departure Date: 07-25-2010
Number of Adults: 2
Number of Children: 0
Number of Rooms: 1
Room Type: Superior
Starwood Brand Web Site Room Rate: CNY 638
Company room provider: Other Web Site
Other Company room provider: China Travel Depot
Competing rate: CNY 522
Award: 2000 points
In my experience, the stay details (includingthe rate) will not be displayed after the claim is approved. For this incident, I found this "Rate Description: Best Rate Guarantee. A Customer With A Valid Brg Claim Will Be Offered A Choice Of Matching The Rate And Either Receiving 2000 Spg Points Or Receiving10% Off The External Rate." together with the new rate. Is there a change in policy?