BRG Claim Failed
Hotel Name: Sheraton Dongguan Hotel
Arrival Date: 07-24-2010
Departure Date: 07-25-2010
Number of Adults: 2
Number of Children: 0
Number of Rooms: 1
Room Type: Superior
Starwood Brand Web Site Room Rate: CNY 738
Company room provider: Other Web Site
Other Company room provider: Ctrip
Competing rate: CNY 555
Both rates included breakfast.
Reply: The Best Rate Guarantee does not apply to rates that include additional services or amenities that are not provided by the hotel. These rates, called packaged rates, include extras that are paid for by a third-party, in this case ctrip.com. Common examples of packaged rates are those that include breakfast or parking where this is actually paid for by a voucher or by a separate charge to the third-party. As the competing rate that you have provided includes breakfast, for two it is considered a package rate and as a result I am not able to approve this claim for you.