Originally Posted by
joshua362
I'll certainly defer to your expertise since you've been in the trenches so to speak, but what exactly could you be giving or not giving away at a Courtyard? I've stayed at about 25 of them over the years before swearing off the brand and it was a hassle getting top floor or a refrigerator or non smoking preferences correct let alone any "upgrades" that I don't think even exist at CY's. So isn't it hard to judge what might be happening at other brands?
The CY where I worked had three suites and Plats were always wanting them, even though it was not a published benefit. Didn't bother me...if one was available I would usually put them in it. I always thought early blocking was done solely to help the 3-11 FD (me) whenever check-ins showed up en masse.
90% of the MR customers were fine. The other 10% ranged from grouchy to demanding to DYKWIA. I don't even like CY and avoid them at all costs, but if I do stay in one I know beforehand what is available and what isn't. I'll admit that on more than one occasion a Plat ended up in the dreaded 319 because of his/her attitude.