Originally Posted by channa

It's not perfection, it's just easier in these situations.

You don't have to bicker about how or why the delay happened or whose fault it is. You only have to bicker about which hotel they're gonna print the voucher for.

It's a customer handling aspect that CO does not offer to its Platinums, so you just have to be prepared to argue and/or possibly cover this cost yourself. It's a cost of doing business with CO.