FlyerTalk Forums - View Single Post - Air Canada to cut costs by $1 BILLION by next March
Thread: Air Canada to cut costs by $1 BILLION by next March
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Old Jun 21, 2001 | 6:38 am
  #6  
airbus320
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Join Date: Mar 2000
Location: Southern Alberta
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IntheAirGuy: Thanks.

AC can improve the bottom line by attracting more customers by better service. The frequent flyer is a discerning customer who will go for a combination of value and price.
Excellence in customer service is the name of the game Mr Brotto. Improve it and they will come. Treat your customers well...they now have more choices and they are voting with their feet. Look at yesterday's C3K bottom line. Some of your customersf are flying the competion, Mr Brotto. They are not happy with your company. What are you going to do about it?
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