FlyerTalk Forums - View Single Post - Air Canada to cut costs by $1 BILLION by next March
Thread: Air Canada to cut costs by $1 BILLION by next March
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Old Jun 20, 2001 | 9:27 pm
  #2  
airbus320
FlyerTalk Evangelist
 
Join Date: Mar 2000
Location: Southern Alberta
Posts: 20,549
Dear Mr Brotto:
You need to create a sixth team consisting of the most important people in your organizations: your customers. They know your company inside and out as they experience the airline day in and day out. Please listen to the following comments from some of the most important people in your organization.
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