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Thread: Pax caught trying to hold and cancel refundable C seats in attempt to secure SWU
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Old Jul 21, 2010 | 10:49 pm
  #76  
videomaker
 
Join Date: Nov 2006
Programs: AA EXP, 1 MM, AC, HH Diamond, Marriott Silver, Hertz 5*
Posts: 4,010
Originally Posted by Colin
AA.com should eliminate the hold feature. Make customers buy the ticket. Give a 24 hour refund. Solve the problem like every other US airline.
I'll have to disagree there. I like the convenience of holding a ticket and wouldn't want to see it go away because a few people tried to abuse the system.

Besides, someone could still try the same thing with refundable tickets. Doesn't really solve the problem, does it?
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