Could not agree more, when the situation has required the intervention of the concierge, I have found them to be very on the ball.
I ran into the Concierge at GRU in March..Great.
What I find nice is when they find you out in the lounge, I guess they must know when they have paid J or SE's Flying
Good touch.
[This message has been edited by Ferrari (edited 06-22-2001).]