Originally Posted by
channa
Is that something they're allowed to do under the alliance?
I don't think so, and their decision to refund suggests they're not convinced either (there was nothing about a "one time exception"). But I suspect CO's training manuals only cover the simple case where just one FFP is involved.
Originally Posted by
channa
If you had kept the CO employees out of the picture, it may have worked better.
You may well be right. I wonder. Can anyone report on successfully changing FFPs (from status to non-status) online or at a kiosk after checking bags?