Originally Posted by appletini

I just called Platinum concierge to redeem free weekend nights at a Westin in Colorado. The CSA informed me that I would be charged a $12/night "technology bundle fee". Say what? I asked her what that includes and she said internet to which I said I already get that for free as a platinum member. Then she said "well you get a lot of other things too". When I pressed her on what exactly the "other things" were, she said "two water bottles and free local calls". First of all, since when is water considered technology? Second of all, I already get water as a platinum member as well. She said that because these were free weekend nights they don't take into account my current status and I have to pay for *everything*. I'm not totally surprised SPG is starting to nickel and dime its best guests but what makes me wonder is that she followed up with "and I'll put in a request for your free upgrade because you're Platinum". Wait, so my status counts in some instances but not in others? I call BS.

Originally Posted by sc flier

This has nothing to do with FWN awards specifically. It's true of all award and paid stays at the Westin Westminster.

"Technology Bundle Charge
As of January 1, 2010, a daily Technology Bundle Charge of USD $12.00 per night, will be posted to each guestroom for a variety of amenities and services. This fee includes 2 bottled waters, WiFi, valet parking and local phone calls on a daily basis."

You really need to blame the Westin Westminster hotel more than SPG. Complaints can be sent to their address on their Contact Us page: [email protected]