Originally Posted by
Starwood Lurker
If you encounter a hotel that does not allow you to choose the highest available speed of internet service, where the option exists, you need to contact Corporate Customer Service and issue a formal complaint.
If you would then send me or Thyetus the complaint file number, we can have the SPG hotel coordinators follow up as well.
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
thanks for the suggestion william....at the first property i just used the slower speed since i was only there for one night....at the second property i used the faster speed & they tried to bill me at checkout....i spoke with a manager & they eventually removed the charge....
i will be staying at the first property again next month....if this issue is still there then i will follow your suggestion....