Originally Posted by
saad
ideally that should be the case....but a number of hotels actually let you know at checkin which internet speed is free & which is not....
If you encounter a hotel that does not allow you to choose the highest available speed of internet service, where the option exists, you need to contact Corporate Customer Service and issue a formal complaint.
If you would then send me or Thyetus the complaint file number, we can have the SPG hotel coordinators follow up as well.
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]