Just did a quick, one night BWB stay over the weekend.
Self Parked at the tennis center. (Saved $30!!) Saw one shuttle go by and then I called front desk on my cell and another shuttle was sent down within 5 minutes. Hill is way too steep to walk with if you have any type of luggage, fyi.
Checkin went smoothly. Was "upgraded" to panoramic view king. 5th floor, lagoon/ocean view. I doubt anyone will get a suite on a BWB stay as they are much more expenisve, looking at the rack rates. Was offered amenity of the day, which was a dessert platter of some type. I gently inquired about "wine" and the FD clerk quickly offered a bottle in lieu of the dessert.
Got a bottle of a mid-level merlot (not Canvas) about 30 minutes after I arrived in the room. About an hour later, someone delivered the dessert platter as well. So we got both! Nice bonus!
Room was very nice but was a bit dated decor wise. 4seasons style is a bit more "regal" than PH in general. Just not as modern as most other PH's. I suppose if they re-do the rooms in the months to come, it will be more like other PH's. Balcony was large and had nice chairs. Great view even though the ocean is at least 3 miles away. Linens/towels were great. Toiletries were nice as well. Bed was very comfortable. Main complaint of the room was a remote that had a mind of its own. Did not really notice until end of the evening and felt it was too late to deal with engineering, etc. to try to switch it out.
Had dinner in the room. Service was top notch and the food was very good, not incredible. Priced on par with this type of property. Really was worth not getting dressed to go downstairs after a few hours at the pool, so this was a smart choice for us.
Went to "adult" pool late on Saturday afternoon and we were only ones there for quite awhile. Was an awesome pool, heated and great layout.Towels everywhere, umbrellas everywhere. Hot tub was REALLY hot but was great too. On Sunday, pool had about 25 to 35 people total at around 12 noon. Very relaxing. Great pool attendants. Really noticed the higher level of service! Did not really check out the "family" pool so can't comment on that.
My wife used gym and the spa/sauna. She was very happy with the experience and treatment.
Breakfast on sunday was a mixed bag. Was seated right away but service was spotty. They were busy but not packed. As almost everyone chooses the buffett, I don't know how the service would be so slow in terms of getting the coffee, juice, etc. on the table. Seemed to be 3 or 4 managers and 12 or so servers but was always having to look around or ask to get something. This is the one area that was the least 5 star part of the stay.
The food was quite good and I have no complaints about that at all.
Charged to room (had to remind at checkout to take it off, which they did, including the gratuity that I had left for the server).
Overall, I give the place 4 out of 5 stars. Could be 5 stars, but not quite there. Will go again in a month or so, hope to be impressed fully on that trip!