I just called Platinum concierge to redeem free weekend nights at a Westin in Colorado. The CSA informed me that I would be charged a $12/night "technology bundle fee". Say what? I asked her what that includes and she said internet to which I said I already get that for free as a platinum member. Then she said "well you get a lot of other things too". When I pressed her on what exactly the "other things" were, she said "two water bottles and free local calls". First of all, since when is water considered technology? Second of all, I already get water as a platinum member as well.

She said that because these were free weekend nights they don't take into account my current status and I have to pay for *everything*. I'm not totally surprised SPG is starting to nickel and dime its best guests but what makes me wonder is that she followed up with "and I'll put in a request for your free upgrade because you're Platinum". Wait, so my status counts in some instances but not in others? I call BS.