FlyerTalk Forums - View Single Post - Compensation: Diversion and Diverted Flight
Old Jul 18, 2010 | 12:56 pm
  #13  
yamaka
 
Join Date: Apr 2001
Location: Washington State
Programs: Delta Platinum, Marriott Gold
Posts: 330
Compensation: Diversion and Diverted Flight

I was on Delta 260 from PDX to AMS on July 6 that ended up being diverted to Goose Bay and then had problems with a replacement aircraft. Delta was proactive with compensation and all passengers were given a $200 credit and a free roundtrip ticket to anywhere Delta flies, including an international ticket. Overall, I think they responded well given. However, for a variety of reasons, especially since the pool that free tickets must pull from is so small, I might prefer $ credit or cash instead of the free ticket.

So my question, has anyone ever asked for different compensation than what is being offered the entire plane, how did you do it, and what was your success?

Thanks, and I appreciate the advice.

PS. The flight crews, both the original crew and the resplacement crew (who ended up just boarding and deboarding us) were great.
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