Originally Posted by
mersk862
AT&T has just redefined incompetent customer service
Conversation:
I've had this problem every month since July 2009. I have had to speak to someone monthly about this every single month. I have done everything you asked of me. Yet, no one at AT&T has fixed it. I understand dropping the ball once. Twice, I become less understanding. 10 times and it's your incompetency and just horrendous customer service, wouldn't you think so?
Them:
Well sir, did you do this?
Me:
Yes, on this date, on this date and on this date. I've played your games, you guys dropped the ball and gave me poor c/s, right?
(after about 10 give and takes)
Well...uh...we'll give you a courtesy credit.
Of course, not admitting their c/s sucks. Time to write a letter - I've had good practice in writing complaint letters demanding compensation by doing so with United.
Out curiosity (and I apologize in advance - if you answered this pages back);
what is the specific problem they keep screwing up (or not fixing)?
FWIW, my customer service has been decent with AT&T since it was Cingular. Not stellar, but decent.
Now try dealing with my land-line company --- FAIRPOINT --- and you will truly go out of your mind (it was much better, but also rather incompetent when Verizon was the land line carrier in my area). Imagine a telephone provider (Fairpoint) that has a website for customer service that DOES NOT support Safari or FireFox (only IE or Opera) --- sort of sucks for those of us in the MAC world... but, that's just a 'minor' side issue.