Originally Posted by mersk862

AT&T has just redefined incompetent customer service

Conversation:
I've had this problem every month since July 2009. I have had to speak to someone monthly about this every single month. I have done everything you asked of me. Yet, no one at AT&T has fixed it. I understand dropping the ball once. Twice, I become less understanding. 10 times and it's your incompetency and just horrendous customer service, wouldn't you think so?

Them:
Well sir, did you do this?

Me:
Yes, on this date, on this date and on this date. I've played your games, you guys dropped the ball and gave me poor c/s, right?

(after about 10 give and takes)

Well...uh...we'll give you a courtesy credit.

Of course, not admitting their c/s sucks. Time to write a letter - I've had good practice in writing complaint letters demanding compensation by doing so with United.

Originally Posted by MikeMpls

The only "courtesy credit" AT&T deserves is the loss of everyone's business. I swore them off forever after they slammed me twice with their uninvited long distance service.

We had all 3 of our land lines (2 home, 1 cabin) configured for no preferred long distance carriers. When we would discover that we had been slammed & called to complain, indicating that the lines were deliberately set up with no long distance service (I demanded that the local Bell co. [Quest] do this ~20 years ago when pretended they couldn't), the morons at AT&T would just launch into their sales spiel about how much we obviously needed them, yaddayaddayadda.



Socrates* would agree with you.

* Socrates the Greek philosopher. I've no idea if socrates the FlyerTalker has any opinions on the subject. For all we know, he might own a hemlock factory.

Originally Posted by mersk862

I pretty much told them today that as soon as I can cancel my contract without it costing a small fortune I was doing so and switching to Verizon.