Originally Posted by
mersk862
AT&T has just redefined incompetent customer service
Conversation:
I've had this problem every month since July 2009. I have had to speak to someone monthly about this every single month. I have done everything you asked of me. Yet, no one at AT&T has fixed it. I understand dropping the ball once. Twice, I become less understanding. 10 times and it's your incompetency and just horrendous customer service, wouldn't you think so?
Them:
Well sir, did you do this?
Me:
Yes, on this date, on this date and on this date. I've played your games, you guys dropped the ball and gave me poor c/s, right?
(after about 10 give and takes)
Well...uh...we'll give you a courtesy credit.
Of course, not admitting their c/s sucks. Time to write a letter - I've had good practice in writing complaint letters demanding compensation by doing so with United.
The only "courtesy credit" AT&T deserves is the loss of everyone's business. I swore them off forever after they slammed me
twice with their uninvited long distance service.
We had all 3 of our land lines (2 home, 1 cabin) configured for no preferred long distance carriers. When we would discover that we had been slammed & called to complain, indicating that the lines were deliberately set up with
no long distance service (I demanded that the local Bell co. [Quest] do this ~20 years ago when pretended they couldn't), the morons at AT&T would just launch into their sales spiel about how much we obviously needed them, yaddayaddayadda.
Originally Posted by
N830MH
Yeah, this is not good for you at all. Its too dangerous to drink with the poisonings. Chinese man doesn't have a good manners to follow the instructions.
Socrates* would agree with you.
* Socrates the Greek philosopher. I've no idea if
socrates the FlyerTalker has any opinions on the subject. For all we know, he might own a hemlock factory.