You have a K outbound and U return then there is a change of over 3 hours on the return last weekend. So SMS rebooks to a different day to protect my interests in equipment, routing, and connections and at the same time upgrades the U to Y then immediately confirms me in FC. Since I will be DM by then, I took this as a gesture of good will.

I have to call SMS today because there are monster changes to my IST trip and every segment of the run to SJC the following week. SMS today says it was a mistake to change me to Y and he moves me back to coach.

I have the itinerary from last week and have sent the email but am very disappointed in today's move. If I had simply done the itinerary change using the DL web then everything would have remained the same.