Monday morning, 9am sharp. 01332 854000 and ask for pre-travel support. If you get anything that sounds vaguely like the call centre in India hang up and call back. The usually answer the phone as "pre-travel support" so if you get anything else you need to call back.

These guys are absolutely the real deal and they have sorted out many a c*ck up for the esteemed members of this forum. As GC suggests, play nice and they should be able to sort you out somehow. If you've been fed bull by India, politely point this out and ask them to listen to the tapes of your calls.