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Thread: GA asked my 80 Yr Old Grandmother to carry her medical bag herself or gate check it
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Old Jul 15, 2010 | 4:03 pm
  #10  
formeraa
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Originally Posted by newsmanhoss
I would put this in the form of a letter to AirTran Customer Service. Please let us know if there is a resolution.
Honestly, I would file a complaint with the Department of Transportation. Under the ADA (Americans with Disabilities Act), the airline is supposed to provide reasonable assistance (which would include assisting with a three-pound bag).
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