FlyerTalk Forums - View Single Post - Web support/ICC agents asked me to tell satisfaction rating and the reason [Merged]

Jul 15, 2010 | 1:03 pm

#5

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Quote:

Originally Posted by mahasamatman

It sounds like they're making an honest effort to improve. Without customer input, that'll never happen.

yup ^. i got the same "request" last week and in my case, the rep was a 5 (she really knew her stuff)