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Thread: beware: don't hang up without a new ticket number for an award change
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Old Jul 15, 2010 | 11:14 am
  #8  
blug
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Join Date: Apr 2007
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Originally Posted by NHFL9
Being that DL made the mistake, they should at least put you back on DL metal flights regardless of availability.

I have changed AF award tickets several times and have always been transferred to the Manual Reissue Desk to complete the transaction. Call usually takes 20-30 minutes.
Yes they did. But still, it wasted me at least an hour on the phone.

This is all because of DL's poor IT. I've had several occasions in which DL's agent saw the award availablity and grabbed the seats, but their system won't price it, without giving the agent any information about why.
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