Originally Posted by
8420PR
For non-refundable tickets, the taxes (and fuel surcharge in my experience) are only refunded if you haven't used the entire ticket.
If you have already used the outward portion and cancel the return, KLM will not refund the taxes as they say they would have to reprice the ticket to a one-way ticket and then you would owe them money.
This is wrong for most EU issued tickets (don't know about US). Taxes do not need to be "repriced" - they are the same for each leg on one ways or round trips. Such T&Cs (penalties when you cancel the return leg of a ticket) have more than once been ruled illegal in EU.
Got all back from a cancelled return flight (incl. YQ) and on a cancelled roundtrip (incl. YQ) a couple of months ago. On the spot, at the airport, to my credit card.
One way: Agent pulled out a calculator and refunded unused taxes.
One ticket was UK issued, one was Germany issued.
No shows = cancelled ticket, refund applies.
Tax refunds are a hatred subject for airlines. You need to claim them, they do the least possible to inform or even disinform you and will delay dealing with at as long as you don't pressure them. LH doesn't refund YQ anymore, AFKL still does (afaik), but I bet that will change soon.
Originally Posted by
daniel-andersson
its up to the travel agency (and not the airline) if you can get the taxes back. So if Delta said no its not much you can do except trying to contact them again...
I'm certainly no expert on Swedish laws. The travel agency just comes into play when you booked via a travel agent (such as expedia). Delta wouldn't be a travel agent in the aforementioned case.
TAs are your contact and will forward any claims to the airlines, claim the refund for you (some can do it on their own booking system), probably deduct a handling fee, and forward the refunded taxes to you. It's not up to them to refund the taxes, but to the airline. The agent would just be a "go-between" in this case, executing the airlines' policies. Contact the airline/agent you purchased the ticket from. If it says "Delta" on your credit card statement, go for them, if it says "KLM", call KLM.