Here's the reply:

Good Afternoon Mr. Morgan,



In regards to your inquiry regarding Royal Ambassador privileges, please be advised that we will be honoring the privileges that go along with the Royal Ambassador membership, on reward nights. In regards to room upgrades, however, they will only be offered upon room availability.


Currently, the hotel is in a ‘soft opening’ phase, so parts of the hotel are still under construction, was there anything in specific you were inquiring about whether or not it would be operational?



We look forward to you staying with us and I advise you to please do not hesitate to contact me should you have any other questions or concerns.



Kind Regards,



<Name>
Reservations Coordinator

INTERCONTINENTAL NEW YORK TIMES SQUARE



InterContinental New York Times Square



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