Originally Posted by
motytrah
The problem is I don't think there's a way to get a ticket number right away. I get the distinct feeling that these types of tickets have a lot of manual work on the backend, and the CSRs are not empowered to do that work.
This may not be entirely true. Whenever I made an award change before, the agent always made the change, and transferred me to the manual reissue desk, who then manually re-issued the ticket for me immediately.
That agent who made the change this time told me that she was the manual reissue desk (but why would the manual reissue desk answer the elite line?
), and when I asked whether the ticket can be re-issued right now, insisted that it would take a couple days.
I guess she wans't able to price it, and just wanted to hang up.
