Originally Posted by
Shona
How do you know it was/is a QF operated flight-what was the flight number on your ticket?
The OP mentioned the flight number, and it is indeed a QF-operated flight.
FYI BA and QF operate quite a few code share flights, and I believe they are under Joint Service Agreement.
[quote]If QF are delivering some form of response to certain passenger grievances- ( why- incidentally?)-and BA and QF are in some form of suspected code share arrangement-as indicated to you by BA (but maybe not evident on your ticket?)[q/uote]
It is not merely "indicated by BA" or "suspected code share arrangement - it
is a code share flight operated by QF that was cancelled.
If you happened to advance a claim based upon delay-under Article 19 of the Montreal Convention-that claim could be addressed either to the actual or contracting carrier.
Likewise if you had a contractual grievance (or other grievance in law) against BA-then BA would address that grievance rather than any anybody else.
My view is that it is something the OP should do if he has no luck with getting anything QF since BA seems to have already referred the case to the operating carrier, in this case was QF. My thought is that the OP will hear from QF, via or not via BA, in due course. QF has been quite slow dealing with the ash issues. I too have an outstanding claim for reimbursement with QF, although in my case it was booked directly with QF and there was inappropriate handling by QF staff involved that made my situation worse, so somewhat different from the OP's, but I trust it will eventually be dealt with.
I do not recommend to the OP that he takes a adversarial stance suggested in your post. QF has already stated on their website that they will be reimbursing passengers up to AUD 300 equivalent per day, a copy of which I have kept and can send to the OP if he requires it.
Why turn the situation adversarial when there may be no need?