Any idea what's up with this?
I flew with BA during the volcanic disruption, LHR-SIN. The journey was ticketed and booked with BA, outbound BA15, returning on BA7371, a QF-operated flight.
The return flight was cancelled, and I was delayed for about three days. My eventual return flight was I think BA12 - there never seemed to be any possibility of getting back on QF's flights (which AIR, were easier to get on), only on BA, as BA was the company with whom I had a contract, and who had a responsibility to get me home.
Anyway, I contacted BA during the events and they told me about the allowances for food and accommodation, which I abided by, and on returning, I sent off my receipts to BA for reimbursement.
I received a response to my letter today, by email:
"I am sorry for the delay in replying to you.
I am concerned that your flight to London Heathrow was cancelled due to the volcanic activity in Iceland. I realise how disappointing it must have been for you and your travel companion. Thank you for contacting us about this.
For the refund of your additional expenses, I have passed a copy of your letter to Qantas. I feel they are better placed than us to deal with your concerns, as they operated the flight. "
I don't see that it has anything to do with Qantas at all.