Originally Posted by
fkarotz
The voice of reason. Seems to me that anyone who thinks DL service is 'excellent' has probably never flown on non-US airlines, which treat customers like - *gasp!* - human beings. EK is great. So is SQ and many Asian carriers. So are many European carriers. DL? Nah. Doesn't compare when it comes to long-haul service. Sorry DL, you and your arrogant FAs just don't cut it.
You are joking about the European carriers, right? I can't think of any that I would categorically say are better than DL in terms of service. Maybe BA, but that would be about it. I will agree on the Asian carriers. My one flight on EK had an exceedingly inexperienced, if well-meaning, crew in J, but there sure were a lot of them.
Originally Posted by
fkarotz
Add to that the language aspect. You'd expect some German spoken on flights to Germany, Italian on flights to Italy, Arabic on flights to the ME. But nooooooo. Don't you know everyone speaks English? And if they don't just shout at them a little louder. 'Chicken or pasta!!!!'
I've never seen this with DL. Heck, for every flight to or from CPH I've taken, they have not only had Danish speakers on board, but also
at the gate in the US. This despite the fact that 99% of the Danes on board speak English perfectly well. I have never had a Danish speaker on LH, LX, AF, or KL. I did have one on a BA flight once, but that was just coincidence, as the flight was LHR-BOS and the FA just happened to be Danish. All my flights to/from AMS have also had Dutch speakers though this is, again, somewhat superfluous given the English skills of the typical Dutch passenger.