Originally Posted by
PHLflying
I was reading this article and was expecting the FT response - and I agree with it 100 percent -
Wow, in services that are time/price sensitive, penalties will be charged if you return it late, or even early (would I expect the airline to allow me to just hop on a flight early??) - Wow - if you're a younger driver, your odds of being in an accident are higher and the rental company has to recoup this - wow, renters were tired of people returning with the needle on "full" but it wasn't really full so the car rental companies did something about it....
There is nothing crazy about most of these "rules". Wow, legal agreements have "rules".... Crazy stuff......
This is the one part of that article that warrants disgust. If the rental agency doesn't trust the fuel gauge on one of their cars then they shouldn't be buying/renting those cars out. How do I know when I rent a car that has the needle on full that it's really 100% full? I don't. But I can't tell them I'm deducting $10 off the rental fee because I don't believe it's truly full. Same goes for the other way around. It should not be up to a renter to "prove" that he/she fueled up the car. If the needle is on full, the renter should get credit for it being on full.