Originally Posted by
Winkdaddy
You know, I was blown away by the high level of service from Korea Air FA's...they were ultra professional, efficient, never sat in galley and gossiped, always smiled, and super eager to please. Delta is obviouslyt not like that in general for their BE service but obviously there are some standout exceptions...but neither are the other USA based carriers on the same service level as many foreign based carriers. Why do you think that is? Is it simply a cultural thing? Or a level of training and professionalism that US carriers to not provide due to cost? Is it as simple as saying that many American FA's in general have grudges or resent their job/company while foreign based FA's are happy to have the job and may even be a symbol of prestige and pride where they are from? Or something else? (Just thinking out loud)
My conjecture, based on my travel experiences ( and I have a friend who used to be an FA on Jet Airways and she mentioned things in passing on how she was trained )
1. Jet trained their FAs to treat passengers (irrespective of which class they were flying) as guests - it showed - on one flit from MAA to BLR (around 20 / 25 minutes) we were served a quick snack and a soft drink)
2. More FAs per aircraft, so the load is spread
3. Cultural too - I am always shocked by the sense of entitlement most FF exhibit on US airlines
My $0.02 worth