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Old Jul 12, 2010 | 2:13 pm
  #34  
RealHJ
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Originally Posted by TheMoose
I've seen the similar behavior of speaking louder to Asian passengers as well on some of my flights through NRT. DL just doesn't have the cultural/sensitivity training down, it seems, at least on those specific occasions.
Exactly, that is something that is quite obvious with pm-DL crews, while pm-NW crews seem to handle it better (and always have at least one, if not more, native destination/origin country speakers on-board), IMO at least, based on my personal experiences.

And then there's the outright shameful and insulting (in some cultures) safety video with the finger wagging. While it's fine in America, in parts of the rest of the world that can be taken as rather condescending and insulting. And yet, DL does nothing to update it to something that is more globally acceptable and neutral.
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