Originally Posted by esofina

Sure enough when I checked back a few hours later, I was able to redeem miles for first class ticket on the same flight she was waitlisted for. I called and asked if the waitlist had cleared --- negative. I mentioned that I was holding a first class seat booked a few minutes earlier, and asked why she was not given that seat. I did not get a direct answer to the question, other than to say it needed to be "manually" ticketed.