Originally Posted by
mitch8002
Obviously it seems to be a ongoing problem, but both the agent and her supervisor acted like this is the first time this has ever happened.
At least they recognized that it happened. When it happened to me (see Bonehead's thread), the agent was completely oblivious to the fact that the upgrade should have already been processed by virtue of being waitlisted. It wasn't worth my energy trying to convince her something was wrong, since she did go ahead and process the upgrade.