FlyerTalk Forums - View Single Post - "Not so competent" MPC Call Agents
Thread: "Not so competent" MPC Call Agents
View Single Post
Old Jul 12, 2010 | 9:05 am
  #15  
chentaiman
10 Countries Visited
20 Countries Visited
30 Countries Visited
20 Years on Site
 
Join Date: Jul 2004
Location: HK, CA
Programs: CX GO, Miles&Smiles Elite, Accor Plus Diamond
Posts: 196
The MPC call centre has been outsourced and the the quality of the staffs varies a great deal. As to waiting time, since there is a dedicated line for the diamonds, the GOs have high priority and usually wait not more than a minute even at peak hours.
chentaiman is offline  
Reply