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Old Jul 11, 2010 | 8:32 pm
  #6  
ryan_stoneworld
 
Join Date: Nov 2009
Location: Cebu, Philippines / Vancouver, Canada
Programs: CX MPC SL, PR Mabuhay, OZ Silver, SIA Krisflyer, QR Qmiles, Hotelclub Platinum Member
Posts: 188
Originally Posted by percysmith
That's true, but with anything up to 90 minute hold times (http://www.flyertalk.com/forum/catha...tickets-2.html), any need to reconfirm procedures with another CS operator is...well...unfortunate
Ive been lucky in terms of waiting times so far, 3 minutes wait at the most, i usually press 1 and agree to take the survey after the call, that way i noticed they pick up faster, i always drop the call after every conversation and never take the survey though
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