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Old Jul 11, 2010 | 6:22 pm
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percysmith
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Originally Posted by Cathay Boy
Like any call center you will have knowledgable veterans and not so knowledgable rookies. The trick is arm yourself with knowledge before you call, and call back again for another agent like you did and hope for the best.
That's true, but with anything up to 90 minute hold times (http://www.flyertalk.com/forum/catha...tickets-2.html), any need to reconfirm procedures with another CS operator is...well...unfortunate
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