Originally Posted by
DeirdreTours
I am often suprised at the harshness of some poster's opinions on these matters. Surely most would not consider updating a ticket to the pax now legal name to be a "change"- it is the same pax, flying the same itinerary on the same date. I think most would imagine a change to be a change of flight, destination or date.
So, yes-- I think AA was stupid to alienate a customer over this and it isn't unreasonable for the op to be annoyed.
Why is it now popular to class accurate responses to posts as being harsh?
I find it hard to believe that wanting to CHANGE the name on a booking is anything other than a CHANGE .
I also find it surprising that people would make a booking in a name other than the name which appears on the appropriate identification. The OP indicates that they do have identification in their maiden name so the issue seems to be a rant with no substance
Dave